1. Who we are
RideCase Sydney provides mobile bicycle bike-box packing and airport transfer services for Sydney cycling travellers. You can contact us at Cross Street 3, 2220 Sydney, Australia, or by calling 351924360642.
2. Information we collect
When you make an enquiry or booking request, we may collect your name, phone number, email address, pickup suburb, preferred service date, flight details, passenger count, bicycle details, box dimensions, luggage information and any notes you choose to provide.
We may also retain records of correspondence and confirmed service arrangements. Our website does not intentionally request sensitive personal information.
3. Why we use your information
- To respond to your enquiry and check service availability.
- To prepare a quote and confirm a booking.
- To plan suitable packing, vehicle space, pickup timing and airport terminal access.
- To contact you about changes affecting a requested or confirmed service.
- To maintain reasonable business and transaction records.
4. How the enquiry form works
The booking form on this website prepares an email using the email application on your device. The website itself does not silently submit the form to a database. Your email provider may process the message under its own privacy terms.
5. Sharing information
We do not sell personal information. We may share the minimum necessary booking details with a transport provider or service contractor where this is required to deliver your confirmed service. We may also disclose information where required by Australian law.
6. Storage and security
We take reasonable steps to protect booking information from misuse, loss and unauthorised access. No email or internet transmission is completely secure, so please avoid sending unnecessary confidential information.
7. Retention
Enquiry and booking information is kept only for as long as reasonably required for service delivery, record keeping, dispute resolution and applicable business obligations. Information no longer required is deleted or de-identified where practical.
8. Access and correction
You may ask what personal information we hold about you or request a correction. Contact us using the phone number or postal address below. We may need to verify your identity before responding.
9. External links
Our website includes links to external social media services. Their operators control their own privacy practices, and this policy does not cover those external websites.
10. Questions or complaints
For a privacy question, correction request or complaint, contact RideCase Sydney at Cross Street 3, 2220 Sydney, Australia, or call 351924360642. We will review your request and respond within a reasonable period.